Employment Opportunities

Operations Manager 

About Us

BMG-TOPS is a growing **print and promotional products company** specializing in custom printing, branded merchandise, and promotional solutions. We’re seeking an experienced Operations Manager to oversee day-to-day operations, ensure smooth workflow from order intake to fulfillment, and grow with us. This role offers training toward full leadership and includes equity ownership as part of the compensation.

Key Responsibilities

  • Greet customers, take project details for print and promo orders, handle pick-ups, and process payments.
  • Enter and monitor shop orders, sales leads, and customer communications in our system.
  • Perform quality checks on completed print/promotional items, document processes, photograph finished products for marketing, and prepare shipments.
  • Manage supplies ordering, receiving, and inventory organization (with focus on print materials and promotional goods).
  • Oversee financial tasks including vendor payments, invoicing, collections, and QuickBooks entries.
  • Set up new customers/vendors, monitor credit checks, and handle returns/credits.
  • Ensure facility cleanliness, organization, and safety; liaise with production and cleaning teams.
  • Handle customer service issues and communicate order delays promptly.
  • Monitor employee time records, vacations, and organize company events/meetings.
  • Check daily with sales and production teams to support efficient order flow; report resource needs to management.

Qualifications

  • Required: Proven experience in the print industry** (e.g., commercial printing, custom graphics, or related production/operations roles; 3+ years preferred).
  • Knowledge of the promotional products industry is a strong plus.
  • Strong organizational and multitasking skills with attention to detail in a fast-paced production environment.
  • Proficiency in QuickBooks, order management systems, and basic office software.
  • Excellent communication, problem-solving, and customer service skills.
  • Associate or bachelor’s degree in business, printing technology, or related field is required
  • Must be reliable, team-oriented, and able to work full-time on-site in Fremont, MI.

What We Offer

  • Competitive starting salary: **$55,000 – $75,000** annually, based on experience.
  • Optional  Equity/Ownership in the company, vesting over time, as part of your total compensation package.
  • Opportunity for growth and hands-on training to lead operations.
  • Supportive team in a growing print and promotional products business.
  • Potential benefits including health insurance and paid time off, profit sharing.

If you have print industry experience, thrive in operations, and are excited about building a future with equity in a growing company, apply today!  Send your resume and cover letter to Hello@BMGTOPS.com with “Operations Manager Application – Print Experience” in the subject line. BMG-TOPS is an equal opportunity employer.

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Inside Sales Representative

Company Overview

We are a dynamic promotional agency and print shop based in Fremont, MI, specializing in custom logo merchandise, promotional products, and high-quality printing services. Our mission is to deliver exceptional branded solutions that help our clients stand out and achieve their marketing goals. With a focus on quality, innovation, and customer satisfaction, we serve a diverse range of businesses, from small local enterprises to larger organizations. Our team thrives in a collaborative environment where proactive problem-solving and client-centric service are at the heart of everything we do.

Location

This is a full-time, on-site position located at our facility in Fremont, MI, at 5973 S. Warner. Remote work is not available for this role.

Job Summary

As an Inside Sales Representative, you will be the frontline ambassador for our promotional agency and print shop, playing a pivotal role in driving sales, ensuring seamless order fulfillment, and maintaining strong client relationships. This position requires a blend of sales acumen, customer service excellence, and project management skills to handle inbound inquiries, outbound outreach, and internal coordination. You will work closely with walk-in clients, manage phone interactions, and oversee the entire order lifecycle from initial contact to delivery. The ideal candidate is a mature, proactive professional with experience in the promotional products and printing industry, who excels in a fast-paced team environment and is committed to advancing projects without hesitation.

This role demands a positive, resilient mindset—someone who remains composed under pressure, focuses on solutions rather than setbacks, and consistently “moves the ball forward” to achieve results. If you are a quitter or easily discouraged by challenges, this is not the position for you. Instead, we seek a cooperative team player who thrives on multitasking, building lasting client connections, and contributing to our agency’s growth.

Key Role and Responsibilities

The Inside Sales Representative will report directly to the Sales Manager and collaborate with production, design, and administrative teams. Your primary focus will be on generating and managing sales opportunities while ensuring operational efficiency and client satisfaction. Detailed responsibilities include:

  1. Client Interaction and Service:
    • Greet and assist walk-in clients at our Fremont location, providing personalized consultations on promotional products, logo merchandise, and printing services.
    • Answer incoming calls from customers promptly and professionally, addressing inquiries about products, pricing, timelines, and order status.
    • Contact customers via phone or email to notify them when orders are complete, ready for pickup, or shipped, ensuring clear communication and follow-up to confirm receipt and satisfaction.
    • Proactively reach out to existing and potential customers to solicit new projects and orders, identifying upsell opportunities based on their needs and past purchases.
  2. Order Management and Processing:
    • Enter orders accurately into our internal system, capturing all relevant details such as product specifications, quantities, artwork requirements, deadlines, and pricing.
    • Perform thorough quality checks on finished orders to verify they meet client expectations, including inspecting for accuracy in printing, embroidery, customization, and overall craftsmanship.
    • Follow up on orders to ensure all necessary materials are ordered and received on time, artwork is approved and received, and production schedules are adhered to without delays.
    • Monitor the order board (our centralized tracking system) daily to track progress, identify bottlenecks, and ensure all details are handled comprehensively for each client and order.
  3. Project Coordination and Management:
    • Act as a project manager for assigned orders, coordinating with internal departments (e.g., design, production, procurement, and shipping) to align on timelines, resources, and any special requirements.
    • Facilitate smooth handoffs between teams, resolving any issues proactively to prevent delays and maintain high standards of quality and efficiency.
    • Manage multiple projects simultaneously, prioritizing tasks based on urgency and client needs, while keeping all stakeholders informed through regular updates.
  4. Sales and Business Development:
    • Leverage your knowledge of logo merchandise, promotional merch, and printing to recommend tailored solutions that align with client branding and marketing objectives.
    • Utilize familiarity with industry associations such as ASI (Advertising Specialty Institute) and PPAI (Promotional Products Association International) to stay informed on trends, best practices, and supplier networks, applying this expertise to enhance sales pitches and order fulfillment.
    • Track sales performance metrics, including lead conversion rates, order values, and client retention, to contribute to team goals and identify areas for improvement.
  5. Team Collaboration and Proactive Problem-Solving:
    • Work cooperatively with cross-functional teams to ensure seamless execution of client projects, fostering a positive and productive work environment.
    • Anticipate potential issues in the order process and address them before they escalate, demonstrating a proactive approach rather than a reactive one.
    • Maintain detailed records of client interactions, orders, and resolutions in our CRM system to support team efforts and continuous improvement.

This role involves a standard 40-hour workweek, Monday through Friday, with occasional flexibility required for client needs or peak seasons. You will be expected to handle a high volume of tasks efficiently, always prioritizing client satisfaction and operational excellence.

Qualifications and Requirements

To succeed in this position, candidates must possess the following:

  • Experience: Proven background in sales and customer service, with at least 2-3 years in a similar role. Direct experience in logo merchandise, promotional products (promo merch), and printing is highly preferred.
  • Industry Knowledge: Familiarity with key industry associations such as ASI and PPAI, including understanding supplier directories, product sourcing, and compliance standards.
  • Skills: Strong ability to manage multiple projects concurrently, with excellent organizational and time-management skills. Proficiency in order management systems, CRM software, and basic office tools (e.g., Microsoft Office or Google Workspace).
  • Personal Attributes: Mature personality with a resilient, positive outlook—able to handle rejection or setbacks without becoming upset or discouraged. Must be cooperative, team-oriented, and proactive, always focused on advancing initiatives and achieving results. This is not a role for someone who is reactive, easily disappointed, or prone to quitting; we need a dedicated professional who thrives on challenges and collaboration.
  • Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, or a related field is a plus.
  • Other: Excellent verbal and written communication skills, with a customer-first mindset. Ability to work on-site full-time at our Fremont location. Must be authorized to work in the United States.

Compensation and Benefits

  • Compensation: Competitive salary based on experience, plus performance-based bonuses tied to sales targets, order fulfillment efficiency, and client satisfaction metrics.
  • Benefits: Full-time employees enjoy a comprehensive benefits package, including health insurance, paid time off, retirement savings options, and opportunities for professional development. Specific details will be discussed during the interview process.

How to Apply

If you are a motivated, experienced sales professional ready to contribute to a growing promotional agency, please submit your resume and a cover letter outlining your relevant experience to Hello@BMGTOPS.com  

We are an equal opportunity employer.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with it. Duties may evolve based on business needs.